[UPDATE: We asked ETCM on the symptoms of the fault here is that they have to say: “Customers may experience abnormal noise, vibration, poor acceleration due to belt slip. However, steering and brakes operate normally when the belt separates, so customers should be able to evacuate the vehicle to the road’s shoulder.
The number of such cases reported is very low but as Nissan is committed to the safety, service and satisfaction of our customers, we are conducting this recall campaign voluntarily.]
Edaran Tan Chong Motor (ETCM), together with Tan Chong Express Auto Service Centre (TCEAS), is calling Nissan Serena S-Hybrid owners to come in and get their CVT reprogrammed. Before you grab your keys and rush to your nearest Nissan service centre, know that not all are affected.
An investigation conducted by Nissan Motor Co. Ltd. has uncovered the CVT Control Unit from 4,001 Nissan Serena S-Hybrid (C26) from Japan are affected. This means if you own an imported Serena S-Hybrid made between September 2012 to November 2013, get ready to get a call from Nissan to bring you MPV back in. If you don’t hear from them, then it’s time to knock on their doors.
ETCM is not leaving anyone out of this recall. If your Serena S-Hybrid is pre-owned, then you should call the Nissan Customer Care Centre toll-free line (1800-88-3838) to find out if your MPV is involved in this recall campaign.
According to Nissan, the CVT Control Unit is responsible for adopting the correct transmission pattern in response to the current driving condition. The system does this to improve fuel economy without compromising a positive driving experience.