Water, Land and Natural Resources Ministry (KeTSA) has met with Tenaga Nasional Berhad (TNB) to address complaints of high electricity bills by the people, Bernama reported.
KeTSA and the Energy Commission had a meeting with TNB yesterday, but no conclusion has been reached.
Quoting KeTSA minister Datuk Dr Shamsul Anuar Nasarah, the report showed that the ministry would be meeting with TNB representatives again so the energy company can explain what it has been doing throughout the Movement Control Order (MCO) period.
"From what I understand, TNB is looking into matters brought up at the meeting today before we meet again tomorrow to come up with a solution," he was reported as saying.
Shamsul Anuar, however, said that TNB could not simply charge its customers without the approvals from the Energy Commission as the body that regulates the energy industry.
He called the public to be patient and wait for all the issues to be looked into thoroughly and a solution found.
Same thing happened last year and TNB was fined
This is not the first time TNB has been called out for billing issues. Mid last year, consumers had similar complaints against the company, which led to investigations by relevant authorities.
The energy company was fined RM3.6 million for failing to comply with Energy Commission’s instructions on minimum service level performance standards.
TNB is looking into the matter
In a Facebook post on 15 June, TNB chairman Datuk Seri Mahdzir Khalid had said that the company is reviewing its billing mechanism.
Assalamualaikum w.b.t. dan Salam Sejahtera kepada seluruh Rakyat Malaysia yang dikasihi. Apabila Perintah Kawalan...
Posted by Mahdzir Khalid on Monday, 15 June 2020
He maintained the official stance that TNB has taken since the beginning of the issue, saying that the high bill reading was due to discrepancies that occurred during the MCO period where metre reading was not done.
Mahdzir, however, assured that TNB, the Energy Commission and KeTSA are looking into the matter and hope to come up with a solution.
You can read more about the complaints against TNB here.